Tenant Information and Guides

On this page you’ll find helpful guides and resources to make your time living in a Purple Frog property as easy as possible. There are some important guides about safety in your home so please read these carefully.

Read Our eHandbook Here

For tenants moving in, find out everything you need to know about moving in to your new home!
eHandbook

Fire Safety

How to avoid fire in your home, and what tto do in an emergency.
Find out more

Gas Safety

How to use your applicances safely, and what to do in an emergency.
Find out more

Electrical Safety

Find out your responsibilities for electrical safety in your home.
Find out more

Mould and Mildew

What's the different? How to avoid and treat mould in your home.
Find out more

Boiler Problems

If you've got problems with your heating or hot water, check this out.
Find Out More

Council Tax

How much is it? Do you have to pay it? What discounts are available?
Find out more

Slugs

How to deal with pests: Slugs in your home and when to contat your agent/landlord
Find out more

Utilities

A complete guide about setting up your utilities and getting the best deals.
Coming soon
Coming Soon

Housing Benefit Advice

Want to know if we accept Housing Benefit / DSS
Find Out Here

Blocked Drain Issues

What to do if your toilets or drains are blocked
Click Here
NEW

Avoid Frozen Pipes

Frozen pipes can cause huge amounts of damage. Find out how to avoid them
Click Here

Electrical Problems

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Click Here

Washing Machine Faults

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Click Here